1 Payment service and scope
This Payment Agreement applies to purchases of InStory points and other digital items made in the InStory Apple App Store app. The payment transaction is completed through Apple App Store; Apple Inc. may process your payment information under its own terms and privacy policy.
2 Products and delivery
The product, quantity, currency and total price are shown before you confirm a purchase. After a successful payment is verified, the purchased points or digital item is credited to the InStory account used for the purchase. If an item is not delivered, contact us with your InStory account and order information so we can investigate and reconcile the transaction.
3 Authorization and billing
You authorize Apple App Store to charge your selected payment method for the amount displayed at checkout. We do not receive or store your full payment card number, payment password or verification code. Your platform account and payment method must be used in accordance with Apple App Store's terms.
4 Refunds and cancellations
Refund requests for purchases made through Apple App Store should normally be submitted through its official refund process: https://support.apple.com/billing. Eligibility, processing time and the destination of an approved refund are governed by the platform's rules and applicable law. If a refund is confirmed to us, the corresponding InStory entitlement may be reversed or removed.
5 Use and expiration
Points and digital items are personal, non-transferable and may be used only inside InStory for the functions presented at purchase. Unless a different period is clearly shown before purchase or required by law, unused points do not accrue interest and cannot be exchanged for cash. We may suspend or correct an entitlement obtained through fraud, chargeback abuse, duplicate delivery or a technical error.
6 Taxes and changes
Apple App Store may calculate and collect applicable taxes, fees or other charges. We may update product availability, prices or this Agreement prospectively; material changes will be presented before they apply to a new purchase. A change does not retroactively alter a completed purchase except where required to correct an error or comply with law.
7 Support and contact
For delivery, account or transaction reconciliation questions, email chancechang000@gmail.com with the subject “Payment Support” and include the platform, order identifier, purchase time and InStory account identifier. Do not send payment passwords, verification codes or full card numbers.