1 Parties and Acceptance
1.1 This User Agreement is between you and Your Neverland HK Limited ("we", "us" or "our") and applies to the InStory app, website and their story viewing, AI character interaction, content creation, community and paid features. Operator’s state or country of incorporation: HONG KONG. Contact address: Suite 6503, 65/F,Central Plaza,18 Harbour Road,Wan Chai,HONG KONG.
1.2 Read all terms, particularly those on AI limitations, content licenses, payments, privacy and dispute resolution. You accept this Agreement through an affirmative action such as selecting a checkbox and confirming. The Privacy Policy describes our data practices; accepting this Agreement neither grants permissions absent from that description nor replaces specific consent, written biometric releases, likeness or voice authorization, marketing subscriptions or automatic payment authorization required by law.
1.3 In this Agreement, “Services” means the InStory functions we actually make available to you; “Content” includes text, images, audio, video, characters, comments and related materials; “User Content” includes inputs you submit and works you choose to save or publish. Particular functions may have clearly displayed supplemental terms. Such terms prevail only for the expressly identified matters in that function, do not retrospectively alter existing transactions, and do not reduce nonwaivable statutory rights.
1.4 The community conduct, copyright and payment provisions in this Agreement are binding in their own right. Other rules are incorporated only if clearly provided before acceptance and identified as part of this Agreement; help pages and external links do not automatically create additional contractual obligations. The Privacy Policy and statutory collection notices explain data processing, and any consent required for particular processing must be separately and validly obtained. You may download or save this Agreement.
2 United States Services and Eligibility
2.1 This Agreement applies to services offered to users in the United States. You must be at least 18 years old, meet the legal age required in your state of residence to enter into this Agreement independently, and have the required contractual capacity. The services are not intended for minors. This published English version governs the United States service; using a Chinese app interface does not make mainland China service terms applicable.
2.2 You must provide a truthful date of birth and must already have reached your eighteenth birthday when registering and whenever you update that date. The app limits selectable birth dates accordingly, but this technical control does not authorize misstatement or use of another person’s account. When additional verification is needed, we use proportionate methods and explain the information required. If eligibility cannot be confirmed, we may restrict relevant functions and provide a review channel. Parental permission does not qualify a minor to use this adult service.
2.3 If using the Services for a company or other organization, you must be authorized to bind it to this Agreement, and individual users must still meet age and safety requirements. The Services are available only where we can lawfully provide them; you must not evade applicable sanctions, export controls, access restrictions or legal prohibitions. This provision does not expand our collection of identity or location information.
3 Accounts and Security
3.1 Provide truthful, accurate and necessary registration and age information and safeguard your account credentials. Complete verification for functions that legally require it. Do not impersonate others, sell accounts or help bypass age or security restrictions. Contact us promptly if your account is compromised; each party is responsible as required by law and according to its own fault.
3.2 You may manage your nickname, avatar, biography, date of birth, gender, interests, sign-in methods and visibility, subject to eligibility and safety requirements. A changed date of birth must still show that you are at least 18 years old. Display names must not mislead others about official status, another person’s identity or ownership of rights. Third-party sign-in is managed by the relevant provider; we do not request its password. Account recovery may require proof of control; knowing a public nickname alone does not confer access.
3.3 Do not share session credentials or allow unauthorized persons to operate your account. We may apply temporary protective measures when detecting unusual sign-ins, misuse or fraud indicators and notify you where feasible. You are not automatically liable for every loss arising from activity under your account; responsibility depends on authorization, each party’s fault and applicable law.
4 Services and Technical Conditions
4.1 InStory may support interactive stories and short videos, AI character chats and resonance conversations, direct and group messaging, text and photo creation, story or video generation and editing, template-based recreation, posting and sharing, following, comments, likes, saves, blocks, reporting, memory organization, creator progression and points. Available functions, charges and restrictions are those clearly presented and actually enabled when you use them. Examples on test or preview pages are not purchased services, without limiting our responsibility for express commitments made in a transaction.
4.2 Access generally requires a compatible device, connectivity and a supported software version; your carrier may charge its own fees. Generation tasks may queue, fail or require a retry; we explain submitted-task and charging status. Keep independent copies of important materials; this recommendation does not remove our legal storage, delivery or remediation responsibilities.
4.3 Messaging functions may allow you to create conversations, add or remove group members where authorized, send text, image, video and voice messages, view message history and read status, search or organize conversations, subscribe to channels and clear messages from your own view or as otherwise displayed. A deletion or clearing action does not guarantee deletion of copies lawfully retained by recipients, moderation systems or backups; the interface and Privacy Policy explain the applicable scope.
4.4 Privacy and safety controls allow you to block or unblock accounts from an available profile or conversation and review blocked accounts in privacy settings. You can report objectionable posts, comments and videos through the relevant in-app Report action, select a reason and, where offered, add a description and evidence for our safety team to review. Contact chancechang000@gmail.com about abusive accounts or content without an available Report action. Blocking sends us the blocked account identifier to enforce the block, but it does not by itself submit particular content for review or remove that content for all users; a separate moderation decision may restrict or remove content platform-wide. You must not submit knowingly false reports, manipulate safety systems or use another person's private information as unnecessary evidence.
4.5 Camera, photo-library, microphone, speech-recognition, notification and tracking features require the corresponding device permission. Voice dictation may use Apple Speech Recognition; media and message attachments are uploaded only after the action shown in the interface. Test builds may support a configured local development server. Test functions are identified as such, and their results and availability may change. For discontinuation or adverse changes materially affecting purchased functions, we provide reasonable advance notice and appropriate export or remedies.
5 App License and Platform Rights
5.1 While you comply with this Agreement, we provide a limited, non-exclusive, non-transferable license to use available app functions. InStory software, branding and interfaces or materials we own remain owned by us or the relevant licensors. This access license does not limit fair use or other non-waivable legal rights or expand our license to your content.
5.2 Except as permitted by law, an open-source license or our written authorization, you must not copy and sell the app, provide unauthorized public access interfaces, bypass access controls, reverse engineer, or extract nonpublic model parameters. Do not remove software rights notices. Open-source components are governed by their licenses, and this Agreement does not limit rights those licenses grant you.
5.3 We may use product suggestions you voluntarily submit to evaluate and improve the Services, without an obligation to adopt or pay for them unless otherwise agreed. This arrangement applies only to the suggestions themselves and grants no new permission to use accompanying private chats, works, trade secrets or personal information, which retain their existing protections.
6 AI Characters and Interaction Safety
6.1 Characters identified as AI, including their emotional and relational expressions and memory summaries, are system-generated. They are not statements by a real person and do not establish a real intimate relationship or constitute professional advice. Outputs may be inaccurate, biased or similar to outputs received by others. Verify information about real people, facts and important decisions; seek appropriate professional or emergency assistance for medical, legal, financial or urgent matters.
6.2 You may exit AI interactions at any time. At the start of an interaction, we clearly identify the character as AI and, at least every 3 hours during continuing interactions, repeat that it is not human and remind you to take a break. We do not use emotional pressure to induce purchases or obstruct exit. AI companions may be unsuitable for some minors, and our services are not intended for minors. We maintain risk-appropriate self-harm and suicide content safeguards and crisis referral measures.
6.3 InStory is not a healthcare provider, psychotherapy service or emergency response service. AI replies are not diagnosis, treatment or other licensed professional services and cannot guarantee detection of danger or contact with responders. If you face immediate danger in the United States, call 911; for suicide, self-harm or emotional crisis support, call or text 988. This clause does not exclude our legally required safety responsibilities.
6.4 AI memory organizes and infers from inputs and may omit context or misremember facts. A character’s expressions of closeness, promises or emotions are not commercial commitments by us. You may request correction or deletion of memories and manage their use in later interactions. Characters must not disclose private facts to real people on your behalf or make legal, financial or personal-safety decisions for you.
7 AI Creation and Output Rights
7.1 AI generation does not guarantee particular plot details, character consistency, image quality, generation time or commercial results unless expressly promised in an order. We remain responsible for providing the agreed services and addressing generation failures, incorrect charges and service defects as required by law.
7.2 AI character interfaces and generated content display clear AI notices, such as "AI-generated" or "AI character", under applicable law and product rules, with provenance metadata retained where applicable. We do not warrant that generated content is an authentic record of real events. Do not maliciously remove required labels, falsify provenance, impersonate others or use generated content for fraud; comply with applicable AI disclosure requirements when posting, exporting or distributing content on other platforms.
7.3 As between you and us, to the extent permitted by law, we assign to you any rights we may hold in generated outputs, excluding existing rights in platform technology, pre-existing characters, templates, music and third-party materials. Purely AI-generated portions may not be protected by United States copyright, and providing prompts alone does not guarantee copyright in an output; we do not guarantee exclusivity or absence of third-party rights. Before commercial use, verify material licenses, likeness and voice authorizations and actual human creative contributions.
7.4 Review generated results before publishing or using them, particularly facts, captions, identity, music and portions that may infringe others’ rights. Passing a safety filter does not establish legality or clear copyright, trademark or likeness rights. If an output appears infringing or dangerous, you may stop distributing it and report it through support or the relevant reporting channel.
7.5 The User Content license does not authorize general-purpose model training. The Privacy Policy sets limits on training, human access, contextual processing and retention by us and our model processors. Any future optional training program requires a separate opt-in; buying points, publishing publicly, using recreation features or accepting this Agreement does not automatically constitute training consent.
8 User Content Ownership and Platform License
8.1 The text, prompts, photos, audio, videos and other materials you submit, together with generated works you choose to save or publish, are "User Content". You retain your existing rights and must have a lawful basis to upload, process, generate from and publish that content within the audience you select. Obtain the required authorization for other people’s likeness, voice, privacy, personal information or protected works. Identity verification is not authorization for others to use a likeness or voice; participation authorization for one story does not extend to other stories, advertising or model training.
8.2 To perform the functions you request, you grant us a non-exclusive, royalty-free license, limited to the scope and period necessary for the services, to store, copy, transcode, edit, generate from, transmit and display User Content to your selected audience. We may sublicense necessary permissions only to service providers required to perform those functions and bound by corresponding obligations. This license does not include selling your content, independent advertising endorsements, training general-purpose models or allowing other users unrestricted use of your likeness and voice. Personal information processing must also comply with the Privacy Policy and applicable law.
8.3 The necessary technical-processing license above may be exercised where the Services are provided to let your chosen audience access works across regions, subject to data-transfer laws and the Privacy Policy. Hosting a work does not transfer ownership to us, and we do not interpret the license as perpetual, irrevocable permission for public promotion. Using your content or likeness in advertising outside the Services requires separate authorization.
9 Publishing Visibility and Recreation
9.1 Public posting does not automatically grant other users rights to adapt content, recreate it or extract a real person’s likeness. Authorized story structures, templates or materials may be reused only when the rights holder enables the relevant permission and the user follows its displayed scope. Saving, liking and buying points do not themselves confer rights in third-party works or personality rights. You may withdraw permission for future use through posting or authorization settings and support; lawfully completed uses and legally retained records are governed by the original authorization and the law.
9.2 Unpublished materials, private stories and private AI conversations do not become public in the community through this Agreement. Confirm the audience before posting or sharing and obtain lawful authorization for other people’s rights in the content. After deletion or a reduction in visibility, we stop the corresponding display and future use, except for lawful retention, necessary backups and lawful uses already completed within the original authorization; retention limits are explained in the Privacy Policy.
9.3 For content you choose to publish publicly, other users receive only the limited permission needed to use available viewing, playback and sharing functions. Downloads, adaptations or recreation must additionally comply with permissions you actually enable. Private or mutual-follow visibility must not be bypassed. Public content may be indexed by search engines or captured by third parties. We cannot guarantee retrieval of independently saved copies, but will still lawfully handle deletion within our control.
9.4 Recreation features do not guarantee that materials are cleared for every use. When enabling recreation permission, the authorizing person should specify reusable elements, whether commercial use is allowed and any required credit; users must follow those conditions. Withdrawal stops new recreation requests. Continued display of existing derivative works depends on the original permission, independent rights and law; the platform feature does not automatically confer a perpetual license.
10 Real People and Third Party Materials
10.1 Before using a real person’s photo, voice, name or performance to generate a character or work, you must have legally required permission. It should cover the particular story, purpose, audience and necessary generation processing. Consent to a photo, chat or single appearance must not be expanded into unlimited permission to replicate identity. We may request reasonable evidence of authorization and handle verification information under the Privacy Policy.
10.2 Without required consent, you must not clone another person’s voice, fabricate an endorsement, impersonate their communications or generate intimate imagery of them. Where permission is disputed or lawfully withdrawn, we may suspend new generation or distribution and review the issue. Signing a performance authorization does not waive statutory personal-information deletion, health-data or biometric rights.
10.3 Platform characters, templates, fonts, music, sound effects and other licensed materials are subject to their displayed permissions. Availability in the app does not imply permission for exported use in advertisements, products or other platforms. Music may require separate rights in the recording, composition and synchronization with images. Commercial or external-use rights not expressly granted must not be assumed.
11 Community Conduct and Prohibited Uses
11.1 Do not use the services for unlawful activities, including distributing legally prohibited content, fraud, harassment, hatred or discrimination, infringement of intellectual property or personal rights, non-consensual sexualized content, sexual exploitation content involving minors, malicious impersonation, or encouragement of self-harm or unlawful harm. Do not disrupt the services through malware, attacks, unlawful scraping, fraudulent transactions or circumvention of safety mechanisms.
11.2 Do not post child sexual abuse material, sexualized depictions of minors, nonconsensual intimate imagery, sexual extortion or solicitation for sexual exploitation. Fiction, roleplay or AI generation does not excuse these restrictions. The Services also prohibit sexually explicit content primarily intended for pornographic stimulation. Lawful health, artistic or educational discussion that does not violate these rules is reviewed in context.
11.3 Do not threaten or incite violence, promote terrorism or violent extremism, target protected characteristics with hateful attacks, persistently harass, expose private addresses or other sensitive information, or encourage suicide, self-harm or dangerous imitation. Genuine reporting, help-seeking and discussion opposing harm do not automatically violate these rules merely by addressing such topics, but must not include unnecessary encouragement or actionable instructions for harm.
11.4 Do not engage in scams, phishing, illegal transactions, impersonation of official support, fraudulent fundraising or materially misleading health and public-safety claims. Paid partnerships, gifts and other material commercial connections must be clearly disclosed. Do not fabricate consumer experiences, buy false reviews or present an AI character as a real user giving a false testimonial. Ordinary criticism and truthful negative reviews are not prohibited because they are unfavorable to us.
11.5 Do not inflate engagement, manipulate recommendations or points, send spam, abuse reporting, compromise accounts, introduce malicious code, or scrape content to build face or voiceprint databases or unauthorized training datasets. Authorized research and legally protected conduct are not improperly restricted, but remain subject to applicable security and data-protection requirements.
12 Recommendations Moderation and Appeals
12.1 Content ranking may consider selected interests, viewing and interactions, follow relationships, recency, relevance and safety signals; the Privacy Policy explains the data and choices. We do not guarantee exposure, follower growth, earnings or a fixed ranking. If paid promotional placements are offered, they will be identified and not disguised as independent user recommendations.
12.2 We may use automated detection and necessary human review to address infringement, unlawful conduct, violations of this Agreement or safety risks, taking proportionate measures such as notice, reduced distribution, content removal, feature restrictions, or account suspension or termination. Unless prohibited by law or emergency action requires otherwise, we provide reasons and an appeal route. Send general appeals to chancechang000@gmail.com with the subject "Content Appeal"; we aim to respond within 15 business days. The urgent removal process in clause 14.1 and copyright process in clause 13.1 follow their specific rules.
12.3 Decisions may consider severity, context, reliable evidence, recurrence and risks to others. Automated detection can be mistaken; you may request review with a link, context and supporting evidence. Except where reporter protection, safety or law requires otherwise, we explain the main grounds and effects. An appeal does not guarantee reinstatement, but receives substantive review.
12.4 We may lawfully preserve necessary evidence and make mandatory reports to competent authorities, including applicable child sexual exploitation reports. A report does not authorize public disclosure of the reporter’s identity or private materials. We do not promise to review all content in advance, and this does not remove applicable handling, reporting or safety duties.
13 Copyright Notices and Counter Notices
13.1 Send copyright complaints to the InStory Copyright Agent at chancechang000@gmail.com or by mail to InStory Copyright Agent, Your Neverland HK Limited, Suite 6503, 65/F, Central Plaza, 18 Harbour Road, Wan Chai, HONG KONG. A notice should include: the rights holder’s or agent’s signature; identification of the protected work; the allegedly infringing material and its location; your contact information; a good-faith statement that the use is not authorized by the owner, its agent or the law; and a statement under penalty of perjury that the notice is accurate and you are authorized to act for the rights holder. We act expeditiously on valid notices as required by law and terminate repeat infringers’ accounts in appropriate circumstances.
13.2 If you believe material was removed by mistake or misidentification, submit a counter-notice to the same copyright agent containing your signature, the removed material and former location, a good-faith statement under penalty of perjury of mistake or misidentification, your name, address and telephone number, and consent to jurisdiction of the United States federal district court for your address and acceptance of service from the original complainant or its agent; if your address is outside the United States, consent to that court in a district where we may be found. We forward a valid counter-notice to the complainant and restore material within 10 to 14 business days of receipt under the DMCA unless notified of relevant court proceedings or another independent lawful ground for removal applies. Knowingly false notices or counter-notices may create legal liability.
13.3 Before submitting, consider valid permission, fair use and other statutory exceptions, and provide information sufficient to identify the specific material. We may provide the reported user with notice contents needed to process the matter; do not submit unnecessary sensitive information. Trademark, likeness, privacy and other noncopyright disputes may be handled through support or safety channels and should not be misrepresented as copyright claims.
14 Intimate Imagery and Personal Rights Complaints
14.1 The depicted person or an authorized representative may request removal of nonconsensual intimate imagery, including AI-generated or altered intimate imagery of a real person, by emailing chancechang000@gmail.com with the subject "Intimate Imagery Removal"; no account is required. The request should include a signature, information sufficient to locate the content, a brief good-faith statement that the imagery was published without the person’s consent, and contact information. For valid requests under the Act, within 48 hours of receipt we remove the imagery and make reasonable efforts to identify and remove known identical copies on the platform. This process does not require the complainant to own copyright in the imagery or to complete a copyright counter-notice process.
14.2 This channel also accepts reports that do not fully meet the statutory procedure above but raise privacy, impersonation, likeness or safety concerns, which we promptly review according to their nature. Do not republish intimate imagery to report it; a sufficient locating link and necessary explanation are generally more appropriate. Contact local emergency assistance for immediate threats to life; platform reporting does not replace emergency services.
15 Third Party Services and Commercial Activity
15.1 You may choose external sharing, third-party sign-in, payment or other independent services, which are subject to their applicable terms and privacy policies. An external link does not endorse all of its content. We remain legally responsible for processors we select and Services we promise you, and do not disclaim all responsibility merely because a third party is involved.
15.2 This Agreement does not create a creator revenue-sharing, employment, agency, talent-management or investment relationship, or guarantee income from works. Any future creator earnings, brand partnerships or reward programs will disclose eligibility, settlement, taxes and relevant rights before participation. Promotions and prize draws you independently run must be lawful and identify their organizer; they must not imply InStory sponsorship or guarantees without a separate written agreement.
16 Points Purchases and Use
16.1 Points are for specified digital functions within the platform, not currency, deposits, securities or investment products. They earn no interest, are not redeemable for cash except where required by law or expressly available under refund arrangements, and must not be traded privately. Purchased and promotional points are recorded separately. Before purchase, we display the price, United States dollars or another expressly identified currency, applicable taxes, credited quantity, and consumption and refund rules. Purchased points do not expire; any expiry of promotional points is displayed before you claim them. Statutory cash-redemption, prepaid-balance or gift-certificate rights are unaffected.
16.2 Points entitlements arise only from completed purchases or rewards meeting program conditions. Deduction order, eligible functions and returns for failed generation must be displayed before purchase or use. Display errors do not permit us to retrospectively increase charges without authorization. If an order contains an obvious error, we explain it and handle it lawfully, including cancellation and refund where needed.
16.3 Price or point-rule changes do not retroactively reduce purchased entitlements. If paid features, an account or the services are closed, we explain the treatment of unused purchased balances and unfulfilled services and provide refunds or other appropriate remedies as required by law; account restrictions do not automatically forfeit all payments. If a points promotion provides a material economic benefit in exchange for personal information, its terms and legally required data-value disclosures will be provided before participation.
17 Orders Refunds and Automatic Renewal
17.1 Before submitting an order, you will see the expected points or fee. Verified duplicate charges, missing credits or failures attributable to us to provide the agreed service will be corrected through delivery, point restoration or a refund. Other refunds follow the refund policy shown before payment, original purchase-channel rules and applicable law; mandatory rights are not excluded by an "all sales final" statement. Request a refund through the order interface or original purchase channel. Cancelling a subscription stops future renewals and does not itself refund fees for periods already delivered, without affecting refunds required by law or promised at purchase.
17.2 A one-time top-up does not authorize automatic renewal or top-up. If subscriptions, free trials converting to paid service or continuous billing are offered, we clearly display the price, billing frequency, trial end time, renewal terms and cancellation method before purchase, obtain separate affirmative consent and provide a retainable confirmation. You may conveniently cancel through the app store where you purchased the subscription; online purchases can be cancelled online. We provide trial-end, renewal, annual and price-change notices as required by law. Cancellation by the displayed deadline prevents the next charge, without unnecessary steps that obstruct cancellation.
17.3 You may use only payment methods you are authorized to use. A payment provider or app store may process the transaction and offer a separate refund route; we provide necessary assistance and transaction records. A good-faith billing dispute alone should not trigger account punishment. Evidence of fraud or stolen payment credentials may justify transaction restrictions, with a review channel.
17.4 Subscriptions, trials, one-time points packs and promotional points are distinct entitlements and do not automatically convert into each other. Renewal price increases or material billing changes require legally appropriate advance notice and consent; you may cancel before the new charge takes effect. Uninstalling the app, signing out or stopping use generally does not cancel app-store-managed subscriptions, which our cancellation instructions will explain.
18 Suspension Termination and Exit
18.1 Maintenance, technical changes, safety risks or legal requirements may require us to modify or suspend functions, with advance notice where practicable and a prompt explanation in emergencies. We will take reasonable steps to reduce the impact and provide appropriate remedies for unfulfilled paid services. You may request account deletion; deletion does not affect lawful rights and obligations already accrued, and data handling is explained in the Privacy Policy.
18.2 You may stop using the Services and request account deletion through settings or support. We may suspend or terminate all or part of the Services for serious or repeated breach, ineligibility, an actual safety risk or legal requirements. Unless urgency, law or necessary investigation prevents notice, we explain the reason and, where appropriate, allow correction and appeal. Permanent termination should not rest solely on an undefined finding that use is “unsuitable.”
18.3 After termination, the relevant access license ends, and pending tasks and public display are handled as notified. Where law and safety permit, we provide a reasonable opportunity to export content you are entitled to obtain, and handle unfulfilled entitlements under the payment provisions. The Privacy Policy addresses deletion, necessary retention and provider deletion. Accrued payments, liability, complaints and dispute provisions survive as their nature requires; content licenses survive only within their original necessary scope.
19 Service Commitments and Liability
19.1 Each party is liable for breach of contract or infringement as required by applicable law. AI limitations, third-party services or technical failures do not automatically exempt us from liability. This Agreement does not exclude or limit liability for our intentional misconduct, gross negligence, personal injury or other matters that cannot legally be excluded or limited, or reduce statutory rights of consumers or individuals in relation to personal information.
19.2 Except for express order commitments and applicable legal requirements, we do not guarantee uninterrupted or error-free service, or the truth and accuracy of all third-party user content. Assess outputs for your intended use and do not treat character or user statements as platform guarantees. Any legally permitted warranty disclaimer applies only to the extent allowed by law. This Agreement sets no fixed monetary liability cap and does not broadly exclude compensation available by statute.
19.3 You are legally responsible for your unlawful uploads, infringing uses or intentional abuse. For third-party claims, the parties should reasonably cooperate to establish facts and allocate responsibility under law and actual responsibility. This Agreement does not require you to defend us unconditionally, bear responsibility for our own fault, or accept new payment or nonmonetary obligations through a settlement without your consent.
20 Governing Law and Dispute Resolution
20.1 This Agreement and related consumer disputes are governed by United States federal law and, to the extent not preempted by federal law, the laws of your state of residence. The parties may voluntarily seek an informal resolution; either party may bring proceedings in a United States state or federal court with lawful jurisdiction, with eligible small-claims remedies preserved. This Agreement does not require arbitration, waive class actions or jury trials, or require you to sue outside the United States. Non-waivable consumer rights and judicial remedies remain applicable. An invalid provision does not affect other provisions capable of independent application.
20.2 You may first send your account details, dispute facts and desired resolution to us for discussion. Discussion is voluntary and is not a prerequisite to litigation, interim relief, regulatory complaints or statutory rights, and does not itself shorten or extend limitation periods. Valid service of legal proceedings remains subject to the applicable procedures.
21 Notices Updates and General Terms
21.1 Material changes will be explained in advance through in-app notices or other reasonable means, with any legally required confirmation. Without your legally valid agreement, changes will not retroactively alter completed transactions or expand existing content permissions or personal information consent. If you do not accept a change, you may stop using the affected services and contact us about unfulfilled entitlements.
21.2 Ordinary service notices may be sent in the app or to valid contact details you provide; legally prescribed notice forms will be followed. Ordinary contact details are not authorization for telephone or text marketing without legally valid consent. Electronic delivery does not remove rights to paper documents, retainable confirmations or other notices required by law.
21.3 You may not assign this Agreement or your account without consent unless law provides otherwise. We may transfer performance to a successor in a lawful restructuring, merger or business transfer, without reducing existing protections and with notice of material changes. Not immediately enforcing a term does not permanently waive the right; invalid provisions are severed to the extent permitted. Unless expressly agreed otherwise, this Agreement grants no third-party enforcement rights.
21.4 This published English version governs the United States Services. A convenience translation, if provided in the app or on the website, should be read consistently with this version; if there is a discrepancy, this English version controls to the extent permitted by law. A translation discrepancy does not waive non-waivable consumer rights.